The Advantages of Filling Your Prescriptions Through the Mail

Are you looking for another way to save money on your prescription medications?  Filling your prescriptions through the mail can save you money and is easier than you may think. If you take prescription medications for any long-term, ongoing conditions or take a maintenance drug, using a mail order pharmacy might make sense for you.

With prescription home delivery you can fill multiple month supplies of your prescription medication resulting in fewer refills and potentially, significant savings. We take prescription orders online, over the phone, and through the mail.   Best of all, you do not even need to leave your home – your prescription medications are delivered right to your door. 

If you have been fearful of using a mail order pharmacy in the past, we have answered some questions for you to alleviate any concerns you may have.

What prescriptions should I send to Ridgeway?

Your mail order service is designed for maintenance medications being used on an ongoing basis. Prescriptions for medications to treat an acute condition, such as an infection, should be taken to your local retail pharmacy to ensure proper treatment.  

How much will I save?

The best advice is for you to obtain price estimates of your current prescriptions with your insurance company, prior to filling your prescriptions. At the same time, you may want to investigate options for additional savings through generics.

Does Ridgeway fill Class II narcotics?

Yes, we can fill a 90 day supply of these medications. Your order must accompany a hard copy prescription written from your doctor for a 90 say supply.  These orders may not be called or faxed in. We will not fill any controlled substance for a patient residing outside the state of Montana.

How long does it take to receive my order?  

Once your prescriptions are received they will be filled, shipped, and delivered to you within 3 to 5 business days in most cases. Specialty drugs such as Class II narcotics and compounded medications take a little more time to process. Please plan ahead and allow enough time to receive your order before you run out. Keep in mind that most insurance companies will allow you to order refills up to a month in advance. Ordering ahead of time will reduce the risk of interrupting therapy.  If you prefer rush delivery, medications can be sent UPS with overnight delivery for an additional charge.

I have been getting my prescriptions at another pharmacy, can Ridgeway transfer my current prescription or do I need to obtain a new one from my doctor?  

We can transfer a prescription from another pharmacy as long as there are valid refills remaining on the prescription. Simply let us know where your prescription is currently being filled and provide us with the pharmacy’s phone number.  We will get all the information we need to fill your order from the current pharmacy. You can also request a transfer from our website. Visit and click the link entitled Request Prescription Transfer.

How are the prescription orders packaged?  

We are required by law to mail prescriptions in plain, weather resistant packaging to ensure security and privacy. If any of your prescriptions are temperature-sensitive, your delivery will be mailed in a properly chilled container. 

Does Ridgeway Pharmacy do generic substitutions?

You can save a significant amount of money by substituting a generic equivalent for a brand-name drug. We will automatically fill prescriptions with the generic equivalents when available.  If you prefer to receive a brand-name medication, ask your doctor to indicate this on the prescription.

What resources are available if I have questions about my prescriptions?  

In order to help you use your medications correctly, we include comprehensive and easy-to-understand information with each new prescription. Members can get additional detailed information by contacting a qualified Ridgeway team member. Our friendly staff of pharmacists is readily available to answer any questions you may have about your prescriptions.

What do I do if I have an alternate address?  

If you need to receive your medications at an address other than the one we have on file please notify us by phone. Speaking to a technician directly will assure you that this important information is directly placed in your file. Mail-order medications cannot be sent outside the United States. 

How do I pay for my order?  

You may select automatic billing by credit card or may pay by check or money order upon receipt of your orders.

How do I request a new prescription or refill?  

We recommend that you ask your doctor to write two orders when you start your new prescription. This way you have one order to send to us for 90 days and one to pick up locally while you are waiting for your supply to come in the mail.  You can save time by submitting prescription orders through a variety of channels: 

  • Internet: The refill ordering system available through our consumer site online is the easiest way to refill or renew prescriptions. Just create a member account and order online. 
  • Telephone: Members can order refills by telephone through our easy-to-use automated system or by simply speaking with a technician. 1-800-630-3214
  • Fax: Prescribers can fax members' new and renewal prescriptions to us directly at (406) 642-6050.
  • Mail: Once you have created a profile with us, just mail the written copy of the prescription to us and include your date of birth on the prescription.

No other information is required. 

Is there a charge for postage?

Standard shipping is free for members. Expedited shipping is available for an additional fee.

What can I do to make the process work better for me and to keep my prescription cost low?  

Before your doctor prescribes a medication, be sure to ask if there is a generic alternative and if it is on your insurance formulary list. If it is not, ask your doctor if there is an equivalent medication that would work as well for you. In most cases, the physician has two or more medications from which to choose. Make sure your doctor does not send in prescriptions that are not needed. We will automatically mail orders sent to us from your doctor so be aware of what is being sent in. In most instances, we are unable to provide refunds for returned medications. If you have questions about your order or our return policy, please call Customer Service at 1-800-630-3214.

Now that you know more about our prescription mail order service, the first step in moving your prescriptions to mail is to fill out our enrollment form. To get started just create an account now or call 1-800-630-3214. You can also fax or mail the form to us. Once we have your enrollment form and prescriptions, we’ll do the rest.  At Ridgeway, your business means a lot to us and we will do all we can to make sure you are satisfied with your mail order services.

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