Our mail order service is designed for maintenance medications used on an ongoing basis. Prescriptions for acute or short-term conditions, such as infections, should be filled at a retail pharmacy to ensure timely treatment.
Savings vary depending on your insurance plan and medication. We recommend contacting your insurance provider for pricing estimates and asking your prescriber about generic alternatives, which may offer additional savings.
Effective 1/1/26, due to extensive federal and state regulations surrounding controlled substances, we do not fill any prescriptions for controlled medications.
Most prescriptions are filled, shipped, and delivered within 5–7 business days after receipt. Expedited shipping is available for an additional fee.
Yes. We can transfer prescriptions with valid refills remaining. Simply provide the name and phone number of your current pharmacy or submit a transfer request online using the Request Prescription Transfer form
We are required by law to mail prescriptions in plain, weather-resistant packaging to ensure security and privacy. Temperature-sensitive medications are shipped in properly chilled containers to maintain safety and effectiveness.
Yes. When available, generic equivalents are automatically dispensed unless otherwise specified by your provider.
Your order will be shipped via FedEx or USPS. Most orders take 2-5 business days to arrive once confirmed. Weather may delay your order in certain circumstances. Our team will provide you with the tracking information once your order is shipped, or you can check with the shipping carrier or our pharmacy team for additional assistance.
If there is an issue with your order or delivery, our pharmacy team will work with you to resolve it as quickly as possible. Please contact Customer Service for assistance at 1-800-630-3214.
Once your order ships, you will receive communication via email and SMS with tracking information.
Each new prescription includes clear, easy-to-understand information. If you have additional questions, our licensed pharmacists are available to provide guidance and support and can be reached by calling 1-800-630-3214.
Yes. We protect your personal and health information in accordance with HIPAA and applicable privacy laws. For more details, please review our Privacy Policy
If you need to receive your medications at an address other than the one we have on file, please notify us by phone at 1-800-630-3214. Speaking directly with a technician ensures your information is updated accurately. Please note that mail-order prescriptions cannot be shipped outside the United States.
Customers can pay using all major credit cards, debit cards, HSA or FSA.
You can submit prescriptions through:
Online: Create a member account online and submit orders through our website
Phone: Call 1-800-630-3214 to use our automated system or speak with a team member.
Fax: Prescribers may fax prescriptions to 1-406-642-6050
Mail: Mail the written prescription to us with your date of birth included
Standard shipping is free. Expedited shipping is available for an additional fee.
For guidance on safely disposing of unused or expired medications, please go to the FDA website.
Create an account online or call 1-800-630-3214.
Please click here to download and print our welcome packet.
Our licensed pharmacists are available by phone Monday through Friday from 9am to 5pm (MST) by calling 1-800-630-3214, with after-hours access for urgent needs.
